The most relevant facts and details on every topic

Super Most F.A.Q

How does it work?

Once you receive the GPS Tracker, you would install it or have it installed. The GPS Tracker is shipped ready to start reporting as soon as it is installed.

Along with your purchase you will receive an email including your private login and password. You will go to our web site www.EasiTrack.com, click in Login, and enter your personal credentials. And that's it! you will start tracking your vehicles immediately.

You don't have to install any software in your computer... just a computer with internet access, and that's it!

What is the price?

Our GPS tracking service costs $17.99 per month per vehicle. This includes the tracking device and access to our online platform.

For bulk orders or fleet management, please contact our sales team for custom pricing options.

What is included in the price?

The price includes the GPS tracking device, installation guide, online account access, 24/7 real-time tracking, historical route data, and our standard customer support package.

Additional services like geofencing, driver behavior analysis, and custom reporting are available at an extra cost.

How fast can I get my tracker?

Standard shipping usually takes 3-5 business days. Express shipping options are available for an additional fee, with next-day delivery possible in most areas.

International shipping times vary depending on location and local customs processing.

Can you give me a lower / better price?

We offer volume discounts for multiple devices. Additionally, we run seasonal promotions throughout the year.

For custom quotes or to discuss your specific needs, please contact our sales team directly at sales@easitrack.com or call us at (888) 744-6449.

Do I have to install a software in my computer?

No, you don't. You only need a computer with internet access. The software is online and you will access it with your secret password.

How often will the GPS Tracker update the location?

The Tracker will update its location every 1 minute while the vehicle is moving and every 60 minutes while stopped.

Can I create multiple users?

Yes! You can create as many users as you need.

What GPS Trackers do you sell/use?

We use the TopFly Tracker device. TopFly is one of the largest manufacturers of GPS Tracking devices in the world.

This GPS Tracker is built on a very sensitive GPS chip-set which provides highly responsive GPS signals processing. It also comes with a highly reliable modem to transmit the data generated by the device on time.

I have some TopFly devices. Can I use them with your system?

Yes you can. Please fill up the Contact Us form with your details and we can discuss your particular case in depth.

How is it installed?

Installation is pretty similar to installing a stereo to your vehicle. The GPS Tracker can be hidden, usually inside the dashboard of the vehicle. It has to be hard-wired to the electrical system of the vehicle. The typical installation takes 3 cables: Power cable, Ground cable, and a third cable that is connected to a line that has power while the Ignition is ON and that has no power while the Ignition is OFF.

For most customers we recommend getting the GPS Tracker installed. We recommend installations at a Best Buy store, a Car stereo/alarms shop, or almost any mechanic should be able to do it. There is also a website called https://www.vehicleinstallers.com/ where you can find professional GPS installers close to your area.

Installation usually cost between $50 and $75 per vehicle and may take up to 30 minutes per vehicle.

Who does the installation?

We will point you to some excellent resources of companies where you can do your installation. We can also help you find an installer, coordinate the date/time/place of the installation and even negotiate the best rate for you.

Can you help me find an installer?

YES! We will do our best to find you a great installer at a great price in your area. Please provide us with your name and email via the Contact Us form, and in Comments enter your Postal Code or full address, and a note saying that you need help to find an installer. We will get back to you via email with all the information.

Do you have a Return Guarantee?

YES! You have up to 30 days to test our service. If you are not satisfied, just return the device and we will do a 100% refund!

About the GPS Tracker

Is the tracker battery operated?

Our GPS Tracker goes hardwired to the vehicle, so its main power source is the vehicle's battery. However, all our trackers also have an internal backup battery that will last anywhere from 2 to 4 hours of minute by minute tracking, in case the main power is lost or disconnected. When the device loses main power, an alert is triggered and sent to you.

Is the tracker hard-wired to the vehicle?

Yes, our units are hard-wired to the vehicle.

How big is the device?

The device is about the size of a cigarette pack. For more detailed information about size and other technical specs of our GPS Trackers, please visit the GPS Tracker page.

Our device has been designed to be easily concealed. Most users will conceal the GPS Tracker right under the dashboard of the vehicle.

About the Service

Do you track only in the US or elsewhere in the world?

We are focused on the continental US territory.

About Shipping

How soon can you get me the unit?

Its delivery date depends on where you are located at. We also offer Next Day, Second Day and Third day at an extra charge.

What do I do once I receive the GPS Tracker?

Once you receive your tracker, the very next step is installing it in your vehicle. We can help you find an installer, coordinate the date/time/place of the installation, and even negotiate the best rate for you. We also provide full phone support while an installation is in track. Once you have installed the device, you might want to access your personal account in our web application, and start tracking your vehicle(s). Although the system is very self explanatory, you can schedule a training by contact our Technical Support Team.

Do you have overnight shipping?

Yes, we do offer overnight shipping, as long as UPS offers that level of service to your destination.

General Questions

Can I track a family car?

Yes, you can. Although the system is aimed to a business operation, it can certainly fit the needs of individuals.

Is this system only for businesses?

Although the system is aimed to a business, it can certainly fit the needs of individuals and families.

How do I learn to use the system?

First thing to say is that the design of the system is very intuitive, and usually our new users are up and running in 15 minutes or less. We also provide individual trainings over the web, and you can schedule as many as you want by just contacting our Technical Support Team HERE and requesting a training.

Can I use a device from another vendor with your system?

It depends. We use TopFly devices, so, if your device is TopFly, we might be able to make it work in our system. If you have another brand, please contact us to discuss your particular case.

Can you track in real time?

Yes, our system provides Real Time Tracking. Now, in the GPS Industry, Real Time does not mean Instant tracking. It means a location update every certain of minutes. In our case, we offer minute by minute tracking, which means every single minute you will receive an update of the location of your vehicles, while they are moving. When the vehicles have the Ignition OFF, our trackers go to a slower interval to save the vehicle's battery, and only report every 60 minutes.

Does it give you a trail of where the vehicle has been?

Yes, easiTrack offer Breadcrumb Trail, which shows the trail where the vehicle has been in a given timeframe.

What is a Geofence?

A Geofence is a virtual boundary that you can create around a given location. With easiTrack you can create as many geofences as you need. Most typical geofences are created around places of Customers, Vendors, Job Sites, Yards, etc. What is interesting about Geofences is that the system will trigger and send you alerts every time a vehicle enters or leaves a geofence, providing an electronic, automatic log of places your vehicles have visited.

How do I track my vehicle(s)?

You can track your vehicles online. In a computer with internet, go to easiTrack's login page, enter your personal credentials, and you will be in your account.

I'd like to test a unit. How do I go about it?

To test our system and our trackers is very simple. Just purchase one, try it for the extent of our Money-Back Guarantee, and keep it if it fits your needs. Otherwise just return it for a full refund.

How often is the vehicle's location updated?

easiTrack provides location updates every 1 minute while the vehicle is moving, and every 60 minutes while the vehicle is OFF. We also provide instant location updates on certain events, like Ignition ON, Ignition OFF, Speeding, etc.

About the price, terms, and conditions

How much is the GPS Tracker?

The GPS Tracker goes for $99. You can learn more about our prices in our Price page.

How much is the monthly fee?

The monthly fee is $17.99. You can learn more about our prices in our Price page.

How much is the activation fee?

The activation is FREE!. You can learn more about our prices in our Price page.

Is there any contract?

No. We don't have a contract. Your commitment is month to month. You can cancel your monthly service anytime you want.

Is there any other charge besides the monthly fee?

No. There are no other charges besides the $17.99 for the monthly fee.

Do you bill monthly or the whole year in advance?

We bill on a monthly basis. We also accept full-year payments if requested.

About Installation

Can I install the device myself?

Yes, you can. You will need some tools and ideally some experience in this type of installation, as it involves hardwiring the tracker to your vehicle's electric system.

How long does it take to install?

A typical installation may last around 20 to 30 minutes. If you want to install Inputs (to trigger events when a door is open/close, for example), then estimate aproximatelly 20 additional minutes per each input.

How much does the installation cost?

Installation performed by a professional may cost between $50 up to $75 for a basic installation. If you want to install some inputs, each input will add about $25.

Where is the GPS Tracker installed?

Most of our cutomers conceal the GPS Trackers right underneath the dashboard. Many professional installers will suggest other locations depending on your vehicle's particular configuration.